TOEFL / Reading practice / Section SSCG
Read in Daily Life

Read an email.

Date: 30 May
Subject: Deposits - how they are returned
Dear residents, Deposits are returned within twenty-eight days of the last day of your contract, not on the day you hand in your key. The delay is not administrative. Rooms are inspected in the week after everyone has left, and it is only then that we can tell the difference between damage and ordinary wear, which we do not charge for. Inspecting on the day of departure produced a great many disputes and very little accuracy. If a charge is made you will receive a photograph and a figure, and you may reply within fourteen days. Charges are not deducted until that period has passed. One thing to do now: check that the bank details on your account are current. About one deposit in twelve is delayed by a closed account, and we cannot correct that for you. Accommodation Office
21. Why are rooms not inspected on the day of departure?