Dear Ms. Moreno, Thank you for booking with Harbor View Hotel for June 14–16. Unfortunately, the ocean-view room you reserved is no longer available because its balcony is being repaired. We have moved you to a larger room on the same floor, facing the city, at no extra cost. We will also include free breakfast for both mornings of your stay. If this change is not acceptable, you may cancel your booking without a fee by replying to this email before June 7. Sincerely, Mark Ellis Front Office Manager