Waiting is judged by attention rather than by the clock. A qushuffling forevery fseconds seshorter tha fasqueue stanstill, becmovement suppa stestream of small signals that the wait is ending. Empty time is remembered as roughly a third longer than it really was. Airports understood this before anybody measured it. The long walk towards a distant carousel costs exactly the same minutes as standing beside a near one, and passengers resent it much less.

Type only the missing letters. Each box is one letter, and the number of boxes matches the letters that are missing.